Refund Policy

As a consumer, you have a 14-day right of withdrawal when you shop at Neomesteren.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to sales@neomesteren.dk or other written documentation.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.


Return:
Once you have notified us that you want to cancel your purchase, you have a maximum of 14 days to send the item back to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.



For Denmark, this return portal can be used
https://return.shipmondo.com/neomesterendk

For Germany, this return portal can be used
https://return.shipmondo.com/neomesterende

For Sweden, this return portal can be used
https://return.shipmondo.com/neomesterense

For the Netherlands, this return portal can be used
https://return.shipmondo.com/neomesterennl


The item's condition when you send it back:
If the item has lost value and this is because you have used it in a different way that was necessary for the end, what the nature of the item, its characteristics and the way it works, you can only get a part of the purchase amount back. The amount can be recovered from the merchandise's commercial value.

We require that you send the item back in the original packaging.

The item must be returned in the same condition, quantity and scope as it was delivered.

If the original packaging is missing, this may result in a decrease in the value of the item.

We only accept parcels which are sent directly to the company's address - we do not accept returned goods which must be picked up in a parcel shop.

Refund of the purchase amount:
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

Right of complaint:
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months if the item is new. The right to complain is only 3 months for used equipment.

If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.

We only accept parcels which are sent directly to the address - we do not accept returned goods which must be collected from a parcel shop.

When returning the item, please include a detailed description of the problem.